Garrison Order #2

inertiaboy · Post by **inertiaboy** » Tue Feb 02, 2010 12:54 pm

Hi Cass,

Can you check up with the LCBO about what is going on with this order? I just receive an email from Lucy Solmito asking me to provide a credit card number for the deposit but I remember providing the credit card number directly to you for the same purpose. What should I be doing here?

While you are talking to her, you may want to ask here why she disclosed your entire customer email list for this order by sending the message with everyone in the To: list. This seems like a significant privacy breech that they should be taken to task for.

Steve...

inertiaboy · Post by **inertiaboy** » Tue Feb 02, 2010 12:59 pm

inertiaboy wrote:Can you check up with the LCBO about what is going on with this order? I just receive an email from Lucy Solmito asking me to provide a credit card number for the deposit but I remember providing the credit card number directly to you for the same purpose. What should I be doing here?

A follow-up email says that they have our credit card numbers.

Again, the second email was sent to all people in the To: box. To make things worse, all addresses are now embedded directly in the email as well. Nice.

Cass · Post by **Cass** » Tue Feb 02, 2010 1:02 pm

After instructing me to collect the credit cards, the LCBO went ahead and asked for them directly. They did not inform me that they were going to do this.

I have submitted the credit card information directly to the LCBO so nobody needs to submit to the LCBO as per that email. There has since been a retraction email send which everyone should have.

I am a bit frustrated that the LCBO did this, especially after they specifically told me they would not do that as a matter of new policy.

jaymack · Post by **jaymack** » Tue Feb 02, 2010 2:33 pm

Your time and effort is appreciated Cass.

Though it's a bit of a drag for you, I don't care so much about my email being out there, I would have been more worried had my credit card # showed up in the email.

Side note: does this mean we should be getting the Garrisons' in our hands shortly?

Timmy · Post by **Timmy** » Sun Feb 14, 2010 10:48 am

Any word on this? Have they charged the cred cards yet? How long does it take once they have done that?

Pub Style · Post by **Pub Style** » Sun Feb 14, 2010 9:47 pm

Timmy wrote:Any word on this? Have they charged the cred cards yet? How long does it take once they have done that?

My deposit was deducted from my c/c early last week.

Cass · Post by **Cass** » Mon Feb 15, 2010 12:33 pm

All credit cards have been charged. It was a bit of a challenge as the LCBO changed the private order forms removing the credit card field that they had in the past (so they would not retain anything on file).

Then I was informed I needed to collect the credit cards anyway (sigh). Once I got them all to the 'BO the cards have been charged. Now the order will go to Garrison for the beer to ship to Ontario.

Beermat · Post by **Beermat** » Wed Feb 17, 2010 10:43 am

I didn't get an e-mail. Does that mean I've vanished from the project altogether? Have my dreams of Garrison died?

Cass · Post by **Cass** » Mon Feb 22, 2010 10:45 am

For those interested in the ongoing saga of dealing with the LCBO, there's two new posts up on http://www.freeourbeer.org

Timmy · Post by **Timmy** » Tue Feb 23, 2010 5:29 pm

Got my receipt for the deposit in the mail today. It can't be long now...I'm so dying to get this stuff!!!!! Thanks again to Cass...I know it's been an ordeal but we are almost done.

Bonesey · Post by **Bonesey** » Tue Mar 16, 2010 9:56 am

Cass,

Any word on when this long awaited order will arrive? The deposit was taken a few weeks ago, but I haven't heard anything. Thanks!

Timmy · Post by **Timmy** » Tue Mar 16, 2010 1:27 pm

I emailed Cass about a week ago and he said it's on it's way from the brewer. How long it takes to reach our hands once it arrives I have no idea.

Spab · Post by **Spab** » Tue Mar 23, 2010 11:25 am

Just received a letter in the mail today from the LCBO saying the order is available to be picked up! Yes!

kwjd · Post by **kwjd** » Tue Mar 23, 2010 1:44 pm

Spab wrote:Just received a letter in the mail today from the LCBO saying the order is available to be picked up! Yes!

That's awesome news. Hopefully I get a similar letter today. What time does the place where you pick it up from close?

Cass · Post by **Cass** » Tue Mar 23, 2010 2:36 pm

Yes, evidently all the notices have been mailed to who ordered.

Great that it has arrived, thanks to everyone for their patience. It was a long road with this one.