Belgian wrote:Craig wrote:Online sales are restricted to cases specifically because the costs with processing partial cases aren't worth it. The costs associated with partial returns are even worse, it must destroy their profit margins.
Weeping right now. With laughter. The LCBO doesn't assume or need the same margin on everything they sell, certainly not high end and niche/specialty stuff. Some things in Vintages etc. might as well be loss leaders, and the LC who are in a privileged position have to serve the market without forcing cases of stuff down people's throats.Craig wrote:It makes for inefficient use of shelf space, but more importantly, there's overhead involved in processing the return and getting it back on shelves.
You can hear the smallest violin in the world I'm playing here. They can't run the entire system streamlined like a Home Depot and own the entire captive market while they neglect the real consumer's needs. These small orders are not the bulk of their business, they don't really blip on the LCBO's overall massive profits, and it's been proven the 'Bo don't try to be all that efficient in the first place. So I don't care how they deal with shelf space, overhead, or hassle. They've had it too easy too long and I bet some of the better store staff are bored and would love something to do (they are always asking about or trying new stuff, so make friends with them.)
Well, for starters, the LCBO does assume the same margin on everything they sell. Or very nearly, their standard markup varies a little bit by product type, but it's generally very consistent.
For everything else you said, it seems like you're arguing that the LCBO sucks, not that allowing returns like this isn't bad business practice. Just because the LCBO is bad at everything doesn't mean they should also be bad at this.