midlife crisis wrote:
Maybe I will send a note to the Heritage/Scotch-Irish, since really what is the point of putting your beer in casks and selling it to bars, if they aren't going to take care of it and serve it correctly?
I sent an email to Heritage/SI 3 years ago about the same thing. They followed up and visited the Loon to try to resolve the issue, but in the end said it is up to the bar manager/owner to do the right things to keep the cask ale in good shape.
I was actually thinking the Loon had gotten a bit better at serving cask ales recently. Last Tuesday we took a chance and ordered the Sgt Majors and it was certainly fine with none of the issues you encountered. Of course, you probably had the bottom of the same firkin several days later.
The Loon has also had some casks from Beau's in the last few months. The Screaming Beaver cask was in good shape when it was around, at least when we had it. Same thing for the Festivale (if I remember correctly).
The Arrow and Loon has recently changed owners, so there's always hope the new owners can be educated. If you do send an email to Heritage/SI, that may help with the education process.