Look, I understand Volo's place in Toronto's pecking order. They're sourcing beers that can't be found elsewhere in the city. Yes, their pricing is high, you're paying a premium for the exclusivity. I understand and am happy to pay it for things I can't get elsewhere. However......
I find the service to be very inconsistent. There is definitely a class system involved in the place. People in the "beer clique", whether it be people working in the industry or beer nerds that frequent the establishment often, are given special treatment. Yes the world isn't fair and I don't expect it to be, I would just like some discretion in handling the situation. As a businessman, it makes sense to reward repeat customers with special treatment. The key is how you dole it out. Make sure the regular customers don't notice a huge discrepancy in treatment.
Case in point, last night at the DDC takeover event, my gf buys two beers. After paying, she asks if she can have a sample of another type to decide if she wants that next. A standard request that has been fulfilled at pretty much every bar out there. The bartender refused, stating they don't do that. Ok, that's fine if that's your policy.
Guess what, over the course of the next 10 mins, I see the same bartender pulling taster glasses for multiple people as samples. Why are you going to flat out lie to us like that? It's just not good business sense.
The size of pours vary drastically again according to the customer. I've seen regular customers get 1/3 of a full pint glass as a pour, then another customer right afterwards get 2/3 of a full pint glass, for the exact same beer. The problem exasperates itself because they will often use different glassware for the same drink.
For the people that will say, why didn't you complain right away? Well to be honest, it's not worth the hassle in a busy bar with a single bartender and a lineup behind you. Plus loud music is blaring so getting into an argument is simply not a good look.
This is a small scene, word gets around. I hope they take this as constructive criticism. I will go back to Volo, but I can't lie and say yesterday's service wasn't annoying. Finally, it wasn't the father or son (owners), but the other bartender to be specific.
Apparently we weren't the only ones to feel the wrath.
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