Blankboy wrote:Not directed at anyone in particular but complaining about service at an event like the DdC event is pointless, they do their best with the staff they have and the room they have...
JerCraigs wrote:- Re: Samples. I received at least one pour of the sour beers in a “taster” sized glass. That’s just what they poured it in. Are you sure that’s not what was going on for other people rather than some special “privileged” taster?
- Re: portion sizes. Most beer events I’ve been to have wildly fluctuating pours depending on the bartender, the beer, the vendor, etc. Combine that with changing the type of glasswear used and you get variance. At the DDC event I got an overly generous pour of the beer I liked least that night, and a smaller pour of my favorite beer than the guy behind me got (in a different glass). It could easily have been reversed. I suppose they could invest in more glassware, or tell people to wait until they have the right sized glasses…. But I doubt that would have been better.
- Re: Special Treatment. I think a lot of the things aser is attributing to special treatment are just as easily attributed to the more pedestrian explanations above.
If they are not then there are probably good reasons for that, whether we agree with them or not. Jon Walker noted a few possibilities, and it has been discussed above. Who knows what other reasons they have. Would you prefer it if they had the media/industry/VIP tastings in advance as they have in the past? Then the media types like that GregClow f***er get in early and drink all the beer? ( ) Is that better or worse?
We are talking about an event that had a line out the door from 7PM to 9PM when I left. The staff were busting their butts and doing their best by most peoples estimates. If that’s not good enough, then don’t go.
Wray77 wrote: Maybe that's why the poster is getting such negative feedback, ordinarily complaining about the service you got wouldn't be such a big deal, of course people would say it happens yadda yadda but they might not be condescending if they didn't feel the need to defend one of their scarce lifelines to craft beer culture.
fishnerd wrote:Samples are a touchy aspect in many pubs about town -- some of the locals have ... hmmm ... abused the goodwill of many bartenders by ordering up samples, scribbling notes, and splitting. No tip. No thank yous. No real order.
And, at the end of the day, samples are discretionary. Perhaps the bartender could have offered up an explanation that didn't border on fibbing ... but would you really have preferred the reply of, "OK, look, I'm getting slammed. I don't know you, I don't know if you're going to tip me, I don't know if you're like _____ and you're just here to drink samples, take notes, and split. Yeah, we are offering up samples, but only to people we know and have built up a certain amount of goodwill with us."
Honestly? If you felt really cheesed, you should've just gone up to Ralph or one of his kids. He's approachable, genial, and tries to do right by his customers.
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