BeerIsGood wrote:So, I’ve done three online orders, one for home delivery and two for store delivery. The home delivery went off without a hitch. The first store delivery resulted in me getting a nice case of Spanish wine instead of the beer I ordered. Turns out they screwed up the paperwork, which we eventually sorted out. For my second online order recently, I got an email saying my beer was in. Went to the store and was told no, the only beer we have is under the name so-and-so. Went back a few days later and it’s the same thing, the only beer we have is under the name so-and-so. But, this time they asked me what was in my order. Turns out it was my beer all along, just under the wrong name. Anyone else experienced problems with the online ordering service?
Craig wrote:I strongly object to DAB being on a list with No Name beer. DAB is very good, imo.
I've done loads of online orders with a decent success rate. I think I've only ever had two messed up orders. One where the wrong box had my name on it, but they had the right one in the store so it wasn't a big deal. Label must have just fallen on the ground or something. The other was a special release where my order got "cancelled" then I got a note saying it was in store, but only half of it showed up. They charged me correctly, so no biggie. So in general my experience has been positive (so much better than before this was even an option) but the failure rate is enough that I don't take it for granted each time. You gotta check the boxes.
beerstodiscover wrote:I've done 5-10 store pick ups and the product was always correct. The pick up process on the other hand is a terrible...
Belgian wrote:They often lack any kind of service attitude that is sympathetic to the customer.
S. St. Jeb wrote:If I go into a store knowing they have stock of something, but can't find it, almost always I get good service when I ask someone about it. I've had situations where they went out back for quite a while and finally found what I wanted. It helps to show them that the website is showing stock at their store.
beerstodiscover wrote:a la "This is a new product, I'm pretty sure you just received it and it may be in the stockroom."
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