The Bar Towel • Keep Thoses Receipts

Page 1 of 1

Keep Thoses Receipts

Posted: Mon Nov 01, 2010 6:17 pm

by lister

The Liquor Control Board of Ontario has quietly changed its return policy so customers will require a receipt to get a refund or exchange a bottle.

As of Sept. 30, the provincially owned monopoly has decreed that retail customers have only 30 days from the date of purchase to get their money back or turn in unwanted products for something else.

“This is a move to align us with other retailers that have similar policies,” the LCBO’s Steve Erwin said Monday.

“There’s no change to our policy regarding open product where the quality is in question. The LCBO stands by its product,” said Erwin.

That means a vintage wine purchased at the LCBO and cellared for years can still be exchanged if it has cork taint or has otherwise gone off — provided it is accompanied by a receipt.