I think the issue isn't that they shouldn't put the product on the website as being in stock unless it is actually in the store (and ready to allow customers to buy it). It is one thing for me to go into a store and find out that a beer sold out because the inventory online was from yesterday, but it really annoys me when I go to a LCBO and am told they don't have the product.Belgian wrote:We may be jumping the gun to worry so early but yeah it's unfair to put private businesses ahead in the line. The LCBO should not be cozy with bars while ignoring us & this rule-bending is probably minor.SteelbackGuy wrote:Probably a liscensee. They do it all the time.Sanchex wrote:false alarm on the brooklyn stout at queens quay. the lcbo employee said that all 197 btls were on hold for some reason.
I don't think they should be able to do it, because often the public has no option of grabbing some stuff. Plus, in Toronto there is a liscensee service centre.
If BCS shows up everywhere in 5-10 days - which is how this usually goes - then we can relax. Still - the fact that many never trust things to work out shows the weakness of the LCBO's relationship with it's biggest overall client - store shoppers.
It's kind of unacceptable how much run-around & frustration our system causes, and these 'norms' indicate they really don't even want to try and see things from store shoppers point of view.
Excuses are the new Accountability.
For example, it said there were bottles Gouden Carolus at one location a few weeks ago so I went there just to pick it up. The person in the beer section said he never heard of the beer and is sure that it isn't in the back either. I say it is listed on the website and he told me that the website is frequently wrong and I shouldn't expect something to be there just because it says so on the webstie.