Exchanges without receipt at the LCBO?

[spinrsx]

anyone have any luck/experience exchanging items at the LCBO without a receipt? I received a few bottles of wine as a gift and I'd much rather switch them for beer.

[jprime]

I've done this before. The only thing is that it has to be store credit which should be fine for you.

[spinrsx]

okay great, thanks. I saw in their policies that exchanges *MUST* accompany a receipt. But most places are a little flexible on that

I've done this before. The only thing is that it has to be store credit which should be fine for you.

[Belgian]

okay great, thanks. I saw in their policies that exchanges *MUST* (be accompanied by) a receipt.

No a 30-day receipt must accompany refunds.

Used to be returns for refund were allowed indefinitely, now it's 30 days. So if it's past 30 days, chuck the receipt and ask for a gift card in exchange for the product. You will use it just like cash.

They are really fair about 1) anything they can reasonably re-sell and 2) anything defective, damaged or did not like.

[spinrsx]

just an update on this. I went in with my wine, cashier said I could exchange it for something else in the store. I had 80$ worth of credit and they made me spend all 80$ on beer. i.e. they wouldn't give me a gift card

[Belgian]

just an update on this. I went in with my wine, cashier said I could exchange it for something else in the store. I had 80$ worth of credit and they made me spend all 80$ on beer. i.e. they wouldn't give me a gift card

My stores allow me a gift card - every time.

If you can't find a store that folows this policy, you could just bring back part of the exchange stock each time you want to finance your beer. Don't be forced by the province to purchase alcohol you don't want to consume.

[spinrsx]

luckily the store had a bunch of DDC solstice d'hiver left in stock, so I picked up that and a few of the new seasonal items

next time I'll use your suggestion though

just an update on this. I went in with my wine, cashier said I could exchange it for something else in the store. I had 80$ worth of credit and they made me spend all 80$ on beer. i.e. they wouldn't give me a gift card

My stores allow me a gift card - every time.

If you can't find a store that folows this policy, you could just bring back part of the exchange stock each time you want to finance your beer. Don't be forced by the province to purchase alcohol you don't want to consume.

[Belgian]

I did some digging and there is no clear published exchange policy - they IMPLY refunds with receipt, no mention of exchange. How slippery of them!
Here's an interesting WS discussion among those very experienced with LC returns - they must buy wine releases quickly and often return multiple bottles once having fairly assessed the quality and value.

LCBO returns policy is here. Interesting there's no mention on exchange policy.
My exchange experience has been that it varies store-by-store. About a year ago, I tried to exchange a gift wine that was an older vintage to the Richmond Hill store and the store manager refused saying that he can't resell older vintages at his store. I tried to reason otherwise but he insisted. So I took same wine to one of the bigger stores and they accepted an exchange without question.

So, I think if you have an older bottle, your best bet is one of the bigger stores like QQ, Summerhill or Bayview Village.

I also agree that returning an opened bottle because you didn't like it, but otherwise not flawed, should not be acceptable. With all due respect, it's an abuse of the policy and may lead to more future policy restrictions, which I think we can all agree would not be a good thing.

If you look at the computer when attempting to return a corked/flawed bottle, one of the enumerated reasons for return is clearly "didn't like", so it is possible for the store to accept a return based for this reason. Whether they choose to do so is, of course, another story.

Perhaps it is most foolproof to open a product and claim 'defective' / 'did not like' than to bring the store intact product. Sad if true!

[rejtable]

Jerry: Excuse me I’d like to return this jacket.
Teller: Certainly. May I ask why?
Jerry: ……..For spite…
Teller: Spite?
Jerry: That’s right. I don’t care for the salesman that sold it to me.
Teller: I don’t think you can return an item for spite.
Jerry: What do you mean?
Teller: Well if there was some problem with the garment. If it were unsatisfactory in some way,then we could do it for you, but I’m afraid spite doesn’t fit into any of our conditions for a refund.
Jerry: That’s ridiculous, I want to return it. What’s the difference what the reason is.
Teller: Let me speak with the manager…excuse me ………….Bob!
(walks over to the manager and whispers)
Teller ……..spite…..(Manager walks over)
Bob: What seems to be the problem?
Jerry : Well I want to return this jacket and she asked me why and I said for spite and now she won’t take it back.
Bob: That’s true. You can’t return an item based purely on spite.
Jerry:. Well So fine then ..then I don’t want it and then that’s why I’m returning it.
Bob: Well you already said spite so……
Jerry: But I changed my mind..
Bob: No…you said spite…Too late.

[NRman]

Jerry: Excuse me I’d like to return this jacket..

http://youtu.be/fP0MXJAQhmo

[Belgian]

^ That's awesome LOL.

I also agree that returning an opened bottle because you didn't like it, but otherwise not flawed, should not be acceptable.

(he's talking about wine) This comment ticks me off because the LCBO often has its own panel to review and describe products. Not exactly objective to shill your own wares this way, so how do customers make a good judgment before buying?

Plus we pay a lot here. The small amount of product we reject is a drop in the bucket for the Liquor Cash Barons of Ontario.

PLUS plus we're SO Canadian and rarely ask for anything resembling service. It's always our fault, oh the guilt and shame of even speaking up etc etc.

[SteelbackGuy]

Look on the bottom of the receipts.


ALL RETURNS REQUIRE A RECEIPT.

[TheSevenDuffs]

Look on the bottom of the receipts.


ALL RETURNS REQUIRE A RECEIPT.

That is true. But I have done an exchange without a receipt many times.

[Belgian]

Let's not confuse meanings...
In Business English, "Returns" are interpreted as 'unconditional refunds.' Returns mean money back for product.

A product swap (exchange) is much more conditional - they keep your money whatever you do.

A few times though they gave me the cash to save the hassle of issuing cards.

[SteelbackGuy]

Look on the bottom of the receipts.


ALL RETURNS REQUIRE A RECEIPT.

That is true. But I have done an exchange without a receipt many times.

I have as well, and 90% of the time, I will issue a return to a customer with no problems. But there are situations where a customer is returning product they have stolen from another store. It happens a lot. So technically, we cover our butts by having that written on the bottom of the receipts.